Return & Replacement Policy

Our Promise to You

We stand behind every product we make. If something isn’t right, we will always do our best to make it right.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

• Applies to first-time purchases of a product
• Product must be lightly used or tested
• Limit one refund per product type per customer

Heat & Melting Policy

Because our products are made with natural ingredients like grass-fed tallow, they may soften or melt in transit, especially during warmer months.

• Melting does not affect the quality or effectiveness of the product
• Melted items are not eligible for refund

However, as part of our commitment to you:

• We are happy to offer a replacement if your product arrives significantly melted or compromised
• Please reach out within 7 days of delivery with photos of the product and packaging

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include photos of:
  • The product
  • Packaging
  • Shipping label

We will gladly send a replacement at no cost to you

Non-Returnable Items

To maintain the highest standards of safety and hygiene:

• We do not accept returns on used skincare products
• We do not require items to be sent back for refunds or replacements

Our Heart Behind This

Every product is made by hand in small batches using carefully sourced ingredients. This policy allows us to protect the integrity of our products while still caring well for every customer we serve.